Operations & Client Coordination Associate

1. Client Communication & Support

• Serve as the main point of contact for day-to-day client queries and status updates.
• Gather feedback from clients and clearly communicate it to the execution teams.
• Ensure client requests are acknowledged and addressed promptly.

2. Internal & Outsourced Team Coordination

• Track project progress and collect daily/weekly updates from internal team members.
• Coordinate with external vendors and outsourced teams to ensure deliverables stay on schedule.
• Maintain clear task tracking and flag any potential delays or bottlenecks.

3. Social Media Inbox & Community Management

• Monitor and respond to incoming direct messages (DMs) and comments across our social media platforms.
• Engage with our audience in a professional, helpful tone aligned with our brand voice.
• Escalate complex inquiries or sales leads to the appropriate team member.

(Note: Content creation and post scheduling are not required for this role.)

• Communication: Exceptional written and verbal communication skills in English.
• Organization: Strong organizational skills with high attention to detail.
• Tools: Proficiency with team collaboration tools (e.g., Slack, Notion, WhatsApp, Microsoft Office).
• Mindset: Proactive problem-solver who isn't afraid to follow up and ask for updates.

• You are strictly looking for a passive 9-to-5 job: We need someone proactive who takes full ownership of tasks, rather than just clocking hours.
• You are hesitant to take on new challenges: This is a dynamic role where you’ll be handling multiple moving parts; a problem-solving, can-do mindset is essential.
• You are uncomfortable learning and using AI tools: We actively use modern AI and software tools to streamline work, so an eagerness to learn and adapt to new tech is mandatory.
• You dislike clear, constant communication: This role requires consistent follow-ups, taking feedback, and coordinating between clients and teams daily.